Customer service representative: resume, follow-up and interview guide.

Resume lines to adapt

Replace each bracket with something true. If you don’t have a number, leave it out rather than guess.

• Resolved [number] customer contacts per [day/week] across phone, chat and email
• Kept a [score] satisfaction rating by [what you did differently]
• Wrote [number] help articles that answered the most common questions

Your day-five note

Hi [Name],

I applied for the Customer Service role on [date]. In my last role I handled [real volume or result], and I would bring the same patience to your customers.

Thanks,
[Your name]

Questions to prepare for

1. Tell me about an upset customer you turned around.
2. How do you handle a question you can't answer?
3. How do you stay organized on a busy shift?
4. Describe a time you followed a policy you disagreed with.
5. What does good service mean to you?

Practice these out loud in a mock interview.

Your first 30 days

• Learn the product and the top ten customer questions
• Shadow experienced teammates on live contacts
• Ask for feedback on your first week of tickets

More role guides